Refund policy

At Stravix, we want you to be fully satisfied with your purchase. Because each item is carefully made and handled, we only offer refunds or replacements under specific circumstances.

Eligible for Refund or Replacement:

• The item arrives damaged
• The order does not arrive

If you experience either of these issues, please contact us or summit a refund within 14 days of the delivery date (or expected delivery date). Be sure to include photo evidence so we can properly review your request.

Once your claim is reviewed and approved, we will arrange a replacement or refund, depending on the situation.

Please Note:

Buyer pays return shipping on product.

We do not offer refunds or exchanges for:

• Items damaged due to customer handling or normal wear
• Incorrect sizing
• Change of mind after purchase

For assistance, contact us at stravixbusiness@gmail.com with your order number and any relevant photos.