Shipping policy
Shipping Policy
Thank you for shopping with us! We're committed to getting your order to you as quickly and safely as possible.
Processing Time
- Orders are processed within 1–3 business days.
- Orders are not processed or shipped on weekends or holidays.
- During product launches, holidays, or periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times after your order has been shipped:
- Canada: 2–8 business days
- United States: 4–10 business days
- International: 7–21 business days
Please note that delivery times are estimates and may vary due to weather, customs, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping rates are calculated at checkout based on your location and the shipping method selected.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number (if available). Please allow up to 24 hours for tracking information to update.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Delayed Packages
Once an order has been handed over to the shipping carrier, we are not responsible for shipping delays or lost packages. If your package appears to be lost, please contact the shipping carrier first. If you still need assistance, feel free to contact us and we'll do our best to help.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Contact Us
If you have any questions about your order or our shipping policy, please contact us through our contact page or email us, and we'll be happy to assist you.